Automate NPS end-to-end with ASASConnect - handling every step of the customer satisfaction loop, from dealer data ingestion to daily automated survey push, without a single manual action required.
Automating NPS at scale across a dealer network means collecting data from dozens of sources, reformatting it per survey provider requirements, and dispatching it every day - without error, without delay, and without a team of people doing it manually.
Someone must chase each dealer for their sales and service files, consolidate them, clean formatting issues, and prepare the export - every single day before the survey window closes.
Each survey provider has a strict data template. Mapping dealer-format fields to provider format manually across multiple brands leads to mismatches, rejections, and missed surveys.
NPS surveys must be sent within 24–48 hours of a service or sale event. Manual pipelines miss this window constantly, reducing response rates and making NPS data unreliable.
Survey results sit in the provider's portal. Extracting them, matching them back to dealer records, and routing detractor feedback to the right OEM team requires yet more manual work.
The moment a dealer pushes a file to the SFTP server, the Auto ETL service picks it up, validates it, and saves it directly to the database - no human in the loop, no delays.
The application service reads the raw data, applies the survey provider's exact template, and prepares a clean, validated output file - every day, without configuration changes.
Daily scheduled push fires automatically at the configured time. Survey providers receive fresh, correctly formatted data every cycle - no missed windows, no late submissions.
Survey results are pushed back to the SFTP server automatically. OEM teams get consolidated results ready for analysis - detractor alerts, response rates, and NPS trends in one place.
Most NPS programmes collect good intentions but poor data - because the pipeline between dealer events and survey dispatch is manual, inconsistent, and always one missed file away from failure. ASASConnect eliminates that pipeline entirely.
From the moment a dealer pushes a file to the SFTP server, to the moment survey results land back in your hands - every step runs automatically, every day, on schedule.
Dealers upload sales and after-sales files to the SFTP server or manual uploads on predefined templates
Auto ETL monitors the SFTP and saves data to the DB. Manual ETL available for corrections
Application service reads DB data, filters it, and prepares the survey provider's required format
Receives data and conducts customer surveys based on actual sales and service events
Results pushed back to SFTP server for OEM consolidation, reporting, and detractor action
Each stage of the NPS pipeline is engineered to remove human dependency. Here is what each component does and why it matters.
The Auto ETL service monitors the SFTP server continuously. As soon as a dealer drops a file, it picks it up, validates the structure against the expected template, and saves the data directly to the ASASConnect database. No one needs to trigger it.
For corrections or one-off data submissions, GDs can use the ETL tool directly within ASASConnect. The tool validates each file through a 4-stage workflow before saving, catching errors before they reach the database.
Configurable data control layer that ensures only eligible, correctly formed records are passed forward to the survey provider - filtering out duplicate contacts, suppressed customers, and out-of-window events.
The engine that reads processed data from the central database, applies survey provider template mapping, and produces a clean export file ready for dispatch. Runs on a scheduled daily cycle without any human trigger.
The daily push to the survey provider fires automatically at the configured time. Administrators set the schedule through ASASConnect - no code changes required. The system handles the rest with zero manual intervention.
Six design principles make ASASConnect the most dependable way to automate net promoter score programmes across a multi-brand dealer network.
Auto ETL and scheduled push eliminate manual handoffs - data flows from dealer to survey provider without human intervention at any stage.
Daily cadence and structured SFTP-based transfers ensure predictable, auditable data delivery every cycle - surveys always go out on time.
A single service handles FCA, PSA, and Fiat brand data - maintaining brand separation while reducing operational overhead across the network.
Survey results flow back into ASASConnect via SFTP, enabling OEMs to act on negative feedback, track resolution, and close the loop on every detractor.
Surveys are triggered by actual sales and service events - ensuring timely, relevant outreach to real customers at the right moment in their journey.
SFTP-based handoffs and a clean ETL layer make it straightforward to onboard new brands, add survey partners, or extend the pipeline to new markets.
TechnoSignage manages the full implementation - from SFTP setup and ETL configuration to dealer onboarding and survey provider integration. Your team focuses on acting on results.
SFTP server provisioned, dealer data templates defined, and Auto ETL pipeline configured for your network.
Application service mapped to your survey provider's template. Data filter rules set for each brand. Schedule configured.
Dealer network trained on SFTP uploads, first data cycle validated, survey provider integration tested end-to-end.
SFTP server configured per dealer, data templates validated, Auto ETL pipeline deployed and tested with live dealer file samples.
Application service mapped to provider template, data filter rules configured, daily schedule tested and signed off with the survey provider before go-live.
Structured training for dealer data coordinators on SFTP upload procedures, template requirements, and error resolution. First-cycle upload supported by TechnoSignage.
Book a demo of ASASConnect NPS Automation and see how your dealer network can send accurate, timely surveys every day - without a single manual step.