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Available to scope · NPS data and reporting workflow
ASASConnect NPS Automation

Automate NPS Data and Reporting Workflows

Connect dealer sales and service events to your client-selected NPS platform through governed ingestion, validation, mapping, and scheduled delivery. TechnoSignage builds the data workflow; your chosen provider manages survey collection.

Discuss your NPS workflow See How It Works
NPS Automation Dashboard
Illustrative view
NPS Score
+62
Current cycle
Surveys Sent
4,831
This month
Promoters
71%
Score 9–10
Detractors
9%
Score 0–6
Promoter · Passive · Detractor split
Detractors 9% Passives 20% Promoters 71%
Closed-Loop Customer Intelligence

Connect. Validate. Deliver.
On an Agreed Schedule.

A governed NPS data pipeline designed around automotive dealer networks

  • Dealer sales and aftersales data ingested through SFTP or another approved source connection
  • Application service filters, transforms, and prepares data per client-selected NPS integration template
  • Survey results flow back into ASASConnect for closed-loop reporting and OEM action
ASASConnect · NPS Automation Engine
Dealer SFTP Push
Sales & after-sales CSV files
ETL Engine + App Service
Validate · Transform · Filter
Scheduled Push to NPS Provider
Validated · Auditable · Configurable
Scheduled
Rules-Based
Data Processing
Validation and exception handling defined for each source
Configurable
Scheduled Push
Delivery cadence aligned to the selected NPS system
Multi-Brand
Network Coverage
One governed pattern configurable by brand
Closed-Loop
Feedback Return
Survey results pushed back to SFTP for OEM analysis
The Challenge

Why NPS Programmes Fail Without Automation

Automating NPS at scale across a dealer network means receiving data from multiple sources, validating it against client-selected NPS integration requirements, and delivering it on schedule with visible exception handling.

WITHOUT ASASCONNECT
Data Collected Manually from Dealers

Someone must chase each dealer for their sales and service files, consolidate them, clean formatting issues, and prepare the outbound NPS file every single day before the reporting window closes.

Survey Template Reformatting Is Error-Prone

Each client-selected NPS integration has a strict data template. Mapping dealer-format fields manually across multiple brands leads to mismatches, rejections, and missed reporting cycles.

Delays Break the Survey Window

NPS data often needs to move within 24–48 hours of a service or sale event. Manual pipelines miss this window constantly, reducing reporting trust and making NPS visibility unreliable.

No Closed-Loop on Negative Feedback

Survey results sit in the provider's portal. Extracting them, matching them back to dealer records, and routing detractor feedback to the right OEM team requires yet more manual work.

WITH ASASCONNECT
Auto ETL Ingests Dealer Files on Arrival

The moment a dealer pushes a file to the SFTP server, the Auto ETL service picks it up, validates it, and saves it directly to the database - no human in the loop, no delays.

Application Service Formats Data Automatically

The application service reads source data, applies the approved integration template, and prepares a validated output file on the configured schedule.

Surveys Dispatched Within the Window - Always

Scheduled delivery sends validated records at the configured time, while exceptions and rejected files remain visible for operational follow-up.

Results Return to SFTP for OEM Action

Survey results are pushed back to the SFTP server automatically. OEM teams get consolidated results ready for analysis - detractor alerts, response rates, and NPS trends in one place.

Most NPS programmes suffer from poor reporting reliability because the pipeline between dealer events and outbound NPS workflows is manual, inconsistent, and always one missed file away from failure. ASASConnect eliminates that pipeline entirely.

End-to-End Process

Five Steps. One Governed Workflow.

From dealer file receipt to delivery of NPS-ready data, each stage can be automated, monitored, and configured around provider requirements and exception rules.

01

Dealer SFTP Push

Dealers upload sales and after-sales files to the SFTP server or manual uploads on predefined templates

CSV / Excel SFTP
Auto
02

ETL / Auto ETL

Auto ETL monitors the SFTP and saves data to the DB. Manual ETL available for corrections

Validate Transform Load
Daily
03

ASASConnect App

Application service reads DB data, filters it, and prepares the required outbound NPS format

Filter Format Schedule
Push
04

Survey Service Provider

Receives data in the client-selected NPS system based on actual sales and service events

NPS Survey CSI
Results
05

Survey Results

Results pushed back to SFTP server for OEM consolidation, reporting, and detractor action

SFTP Return OEM Reports
Step by Step

What Happens Inside the Pipeline

Each stage of the NPS pipeline is engineered to remove human dependency. Here is what each component does and why it matters.

Auto ETL

Automated Data Ingestion

The Auto ETL service monitors the SFTP server continuously. As soon as a dealer drops a file, it picks it up, validates the structure against the expected template, and saves the data directly to the ASASConnect database. No one needs to trigger it.

  • 1 Dealer pushes CSV/Excel to SFTP
  • 2 Auto ETL detects the file on arrival
  • 3 Data validated and loaded to DB
  • 4 File archived - pipeline complete
Manual ETL

Manual Upload for Corrections

For corrections or one-off data submissions, GDs can use the ETL tool directly within ASASConnect. The tool validates each file through a 4-stage workflow before saving, catching errors before they reach the database.

  • 1 Load - Upload file via ETL tool
  • 2 Validate - Automated data checks
  • 3 Transform - Field mapping applied
  • 4 Complete - Data saved to DB
Step 1

Data Filter Module

Configurable data control layer that ensures only eligible, correctly formed records are passed forward to the client-selected NPS system, filtering out duplicate contacts, suppressed customers, and out-of-window events.

  • Configurable eligibility rules per brand
  • Duplicate and opt-out suppression
  • Configured by admins, not developers
Step 2

Application Service

The engine reads processed data from the central database, applies outbound template mapping, and produces a validated export file ready for scheduled delivery.

  • Reads from ASAS central database
  • Applies outbound NPS data template
  • Scheduled to the agreed delivery cadence
Step 3

Configurable Delivery Schedule

Administrators set the outbound schedule through ASASConnect. Successful runs, exceptions, and retries can be monitored instead of depending on manual file chasing.

  • Configurable dispatch time per brand
  • Automated delivery with visible exceptions
  • Consistent cadence for each configured cycle
Why It Works

The Architecture Behind Reliable NPS at Scale

Six design principles make ASASConnect the most dependable way to automate net promoter score programmes across a multi-brand dealer network.

Automation with Oversight

ETL and scheduled delivery reduce manual handoffs while keeping validation failures and provider rejections visible for review.

Reliable & Consistent

Configured cadence and structured transfers support predictable, auditable data delivery for downstream NPS workflows.

Multi-Brand Coverage

A single service handles FCA, PSA, and Fiat brand data - maintaining brand separation while reducing operational overhead across the network.

Closed-Loop Feedback

Survey results flow back into ASASConnect via SFTP, enabling OEMs to act on negative feedback, track resolution, and close the loop on every detractor.

Customer-Centric

Surveys are triggered by actual sales and service events - ensuring timely, relevant outreach to real customers at the right moment in their journey.

Scalable Integration

SFTP-based handoffs and a clean ETL layer make it straightforward to onboard new brands, add client-selected NPS integrations, or extend the pipeline to new markets.

Implementation

From Source Mapping to a Validated NPS Data Flow

TechnoSignage scopes the data workflow from source connection and validation through NPS integration mapping and operational handover. Survey collection remains with the client-selected platform.

01

Connect

SFTP server provisioned, dealer data templates defined, and Auto ETL pipeline configured for your network.

02

Configure

Application service mapped to your outbound NPS template. Data filter rules set for each brand. Schedule configured.

03

Launch

Dealer network trained on SFTP uploads, first data cycle validated, and outbound NPS integration tested end-to-end.

SFTP & ETL Setup

SFTP access configured per dealer, data templates validated, and the ETL pipeline tested with approved representative file samples.

Survey Provider Integration

Application service mapped to the approved outbound template, data filter rules configured, and the delivery schedule tested before release.

Dealer Network Onboarding

Structured training for dealer data coordinators on SFTP upload procedures, template requirements, and error resolution. First-cycle upload supported by TechnoSignage.

Scope, timing, and rollout are confirmed after source and provider-integration discovery.
  • SFTP provisioning and ETL pipeline configuration
  • Survey provider template mapping and testing
  • Data filter rules and delivery schedule setup
  • Dealer network training and first-cycle validation
FAQ

Frequently Asked Questions

NPS automation is a data pipeline that helps UAE automotive dealer networks prepare, validate, format, and send sales or aftersales customer records to their survey provider, then bring returned NPS results back into reporting.
The system receives dealer data through SFTP, CSV, Excel, or controlled uploads, validates the records, applies survey-provider templates, sends eligible customers on schedule, and returns results for reporting and follow-up.
Yes. The automation can support multiple UAE dealer branches, brands, showrooms, and service centers with branch-level rules, eligibility filters, reporting views, and dispatch schedules.
No. TechnoSignage does not collect customer feedback directly or replace the survey provider. It automates the data flow between dealer systems, the survey provider, and reporting dashboards.
UAE dealers often manage customer data across branches, brands, DMS files, spreadsheets, and survey-provider requirements. Automation reduces manual work, missed records, late dispatch, and reporting gaps.
Yes. The system can receive dealer files through SFTP and run ETL validation before sending clean customer records to the selected survey provider.
It solves manual file chasing, wrong formatting, duplicate records, missing customer fields, late survey dispatch, opt-out handling issues, and disconnected NPS reporting.
Yes. Returned results can be organized by dealer, branch, service center, brand, department, transaction type, and time period depending on the data structure.
Yes. It can support sales delivery surveys, service visit surveys, aftersales follow-up, workshop experience reporting, and closed-loop detractor workflows.
The first step is to review the current dealer data sources, survey-provider requirements, file structure, dispatch rules, reporting needs, and closed-loop follow-up process.

Stop chasing NPS data. Let it flow automatically.

Show us your source formats, provider requirements, delivery cadence, and exception rules. We will map a practical NPS data workflow around your network.

Discuss your NPS workflow Explore ASASConnect